|Title:||Window and Door Sales Support|
Position: Window and Door Sales Support
Reports to: Sales Manager
Location: Dothan, AL
The role of this position is to ensure the effective operation of all aspects of the Andersen Window and Door Showroom. This position plays a key role in assuring both the efficient and effective operations of the business.
Major elements of this role include:
Management of all ongoing office and administrative processes and procedures for the showroom and showroom sales staff.
Working with all customers and sales staff to ensure the accuracy of orders.
Coordinating delivery of product with sales staff, customers and dispatchers at store locations.
Maintaining communication with vendors regarding expected ship dates of products and communicating this information with customers.
Filing and processing warranty and/or replacement claims with the vendor for customers and sales staff.
Overseeing general operations of the showroom to include customer service, sales, and overall appearance and cleanliness of showroom.
This position is responsible for efficient and effective administrative, sales, and customer service processes and procedures needed to support the accomplishment of goals and objectives set by the Company.
This position is housed at the Townsend Andersen Design Center and reports to the Sales Manager. This position requires close interaction with the Sales Manager, Window and Door sales specialist, and other sales personnel and store managers. It also requires close cooperation and interaction with employees in other store locations. Estimated travel for this position is 0%.
Specific requirements include:
High school diploma or equivalency;
At least 3 years clerical, administrative, or sales experience.
Computer literacy and knowledge of current office technology; exceptional keyboarding skills.
Knowledge of Microsoft Office programs including Word and Excel.
Knowledge of sound office and administrative procedures.
Exceptional organizational skills.
Knowledge and experience with basic bookkeeping processes and procedures.
Strong communication skills.
Strong interpersonal skills.
Ability to work with confidential information.
Ability to work independently with limited supervision.
Ability to effectively build and maintain relationships with employees and customers.
Ability to work effectively in a team-based environment.
Nature of the Position:
Office and Administrative Management
Responsible for general phone coverage including answering and routing incoming calls and fielding initial requests for information.
Provide clerical support when requested.
Maintain appropriate stock of office supplies.
Customer Service & Sales
Work with customers in the showroom and via the phone to assist them with their orders
Coordinate deliveries for sales staff and customers
Process warranty claims and part replacement orders for sales staff and customers
Transmit orders to vendors
Be knowledgeable enough in our products to be able to assist customers in selecting the correct products to fit their needs
Be alert to things that need to be done and, without being asked, take initiative to see that they get done.